Definitions
“The Company ” – means Genie Clean and/or any franchisees trading under a franchisee agreement
“Cleaner” – means the person or firm carrying out cleaning services on behalf of the Company.
“Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the cleaning services are supplied by the Company.
“Service” – means the cleaning services carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Service.
Contract
2.1. These Terms and Conditions represent a contract between Genie Clean and The Client.
2.2. The Client agrees that any use of The Company ’s services, including placing an order for services by telephone, email or website forms shall constitute the Client’s acceptance of these Terms and Conditions.
2.3. Unless otherwise agreed in writing these Terms and Conditions shall prevail over any other terms of business or purchase conditions put forward by The Client.
2.4. No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by a director of the Company.
2.5. The Company operates a minimum charge of $100 per cleaning visit.
Payment
3.1. All work carried out by The Company at your request, whether experimental or otherwise will be charged accordingly. Any work undertaken by The Company on behalf of The Client is carried out on the basis that The Client has fully approved such work whether or not we have received an official order providing there is evidence of written or verbal confirmation to proceed, including letter, facsimile or email correspondence between the parties.
3.2. All residential clients must pay with a debit or credit card on file. The Company will place a hold on The Client’s debit or credit card within 24 hours of any scheduled service. If The Company determines there are insufficient funds to pay the service The Company will attempt to contact The Client for new payment method. If The Client can not produce a debit or credit card with sufficient funds within 2 hours of their scheduled service, The Company will cancel the service.
3.3 Payments of fees rendered by invoice are due within the dates stated on the invoice.
3.4. Interest may be applied to any overdue accounts at a rate of 8.5%. Where payment has not been received we reserve the right to withhold services, documents and information, and have the right to cease to work on your account, and to terminate the engagement if payments are unduly delayed.
3.5. Any expenses incurred whilst working on your behalf will be charged and appropriate records will be kept and will be available for inspection. Such expenses may include the use of meeting rooms and other facilities, internal printing, courier charges, and international but not national telephone calls.
3.6. Consistent late payment will incur a 20% pre-payment for all future work.
3.7. We shall invoice monthly or at the end of a project dependent on the agreed terms.
3.8. All prices are Net and no settlement discount is allowed. All accounts are payable no later than 7 (Seven) days from date or invoice unless otherwise agreed by The Company in writing. Note that the payment terms are required whether you have signed off on the copy or not.
3.9. After the 7 day payment period has passed all further work for The Client will cease.
3.11. All service quotes offered by us are deemed valid for a period of 7 (Seven) days, after which time we reserve the right to revise the said quotation.
3.12. Any additional work requested that isn’t covered in the original brief will be quoted separately and added to the original invoice. .
3.14. All Cleaning service prices are reviewed each year and adjusted inline with inflation, minimum wage increases or any reasonable circumstances.
Equipment
4.1. Cleaning materials are provided by the Company. If you require us to use your solutions or equipment they must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning. The Client absolves The Company of any liability of damages should we damage any property belonging to The Client while using client required or requested materials.
4.2. If the Client has equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaner. If the Cleaner is not comfortable or deems use of the equipment unsafe the Client agrees the Cleaner may decline to use. This does not equate to any breach of working contract.
4.3. If the Client requires the Cleaner to use their own materials and equipment including vacuum cleaner the Company cannot accept any liability should anything go wrong with either the equipment or the outcome of using it.
Checklists
5.1. We shall provide the client a checklist that outlines all services purchased and to be performed during a service visit. The Client agrees that the scope of the service will remain within the tasks of the checklist provided. Should Client ask Cleaner to perform any work outside of the tasks of the checklist Client agrees to have the Company charge additional fees for each additional task the Cleaner performs.
5.2 Should the Client request we use a different checklist than the one provided by the Company for the service, the Company reserves the right to charge additional fees should the company deem the new checklist requiring more labor.
5.3. Client relinquishes the right to make any complaints/and or ask for any refunds due to service quality should the Company be asked by Client to perform tasks off of any other checklist than what is provided by the Company or should Client make requests that in any way alter Company’s normal service/cleaning processes.
Refunds
6.1. No refund claims will be given once the cleaning service has been carried out. If for any reason the Client is dissatisfied with any aspect they must notify the Company within 24 hours and this will be rectified. Client must provide detailed proof of what service has not been performed. Once the Company receives this proof we will send your assigned Cleaner back to your service address at a time they are available. Should Client refuse this solution no refund will be issued.
6.2. Refund will be issued only if the Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning session and a payment has been already received by the Company .
6.3. Refund will be issued if a Cleaner does not attend a cleaning visit and payment for which has been already received by the Company .
6.4 By ordering our cleaning services, Client acknowledge and agree that it is their responsibility to order the appropriate cleaning services for their property. If a Client orders a service that cannot address their cleaning needs, they will be given the option to upgrade their services to the appropriate cleaning level. If the Client chooses not to do so, they understand that only the originally ordered services will be rendered and they forfeit any right to a refund.
Client acknowledge that they have the opportunity to review our services and pricing information prior to placing an order, and that they are solely responsible for selecting the appropriate services for their needs. The Client agrees that they will not hold our company liable for any dissatisfaction or damage that may occur as a result of their failure to order the appropriate services.
By placing an order with us, Client affirm that they have read and understand this no refund clause and agree to be bound by its terms.”
Cancellation
7.1. The Client agrees to pay the full price of the cleaning visit, if: a) The Client cancels or changes the date/time less than 24 hours prior to the scheduled appointment; b) The Client fails to provide access to the service premises thus preventing the Company to carry out the booked work; c) There is a problem with the Client’s keys and the Cleaner cannot let themselves in. If keys are provided they must open all locks without any special efforts or skills.
7.2. If the Client needs to change a cleaning day or time the Company will do its best to accommodate them. A minimum of 24 hours notice is required.
Please note that the Company cannot guarantee that the same operative will be available on the new day and at the time the Client requires. Any changes in the cleaning schedule are subject to availability .
7.3. If for any reason the Company can not provide the Client with their normal Cleaner the Company will replace with Cleaner(s) with comparable experience and expertise. If your assigned Cleaner is not available due to no longer being employed with the Company we may need to adjust your cleaning schedule. Company will make every effort to keep Client on the same cleaning schedule in this instance.
7.4. Company reserves the right to cancel any service appointment in which a Cleaner is made to feel uncomfortable, unsafe, or disrespected. These instances include but are not limited to:
- Client or anyone at the service address being verbally or physically abusive to Cleaner
- Client making undue requests of Cleaner
- Client engaging in any lewd or lascivious behavior
- Any actions that make Cleaner fearful or uncomfortable within their environment
In these instances the Company reserves the right to cancel the service immediately and charge the Client the full service price. The Company additionally reserves the right to ban the Client from ever using services of the Company again.
Additional Charges
8.1. Clients can book cleaning services via telephone or online web form. It is the expectation of the Company that Clients are truthful in the representation of their service address. If Cleaner arrives at service address and determines that total square footage is greater than what was represented, the Company reserves the right to add additional fees to get accurate pricing of the service address.
8.2 All pricing and quotes are estimates until Cleaner shows up at Client’s service address and work is performed. Prices are subject to adjustment due to additional services requested beyond original scope of work, level of cleanliness, and actual square footage. Genie Clean has the right to refuse to perform a cleaning if the home conditions are drastically different from the conditions represented in the order.
8.3 Clients are responsible for all parking fees and fines incurred while cleaners are at their service address. When booking online it is the responsibility of the client to add parking fee to the estimated quote before booking. If client is booking service via phone, client must make Company aware of any parking fees so that they may be added to the estimate. If these fees are not added at booking, Client agrees that Company reserves the right to add all incurred fees as an addition charge at the conclusion of the service.
Termination (Commercial Clients Only)
9.1. The Client may terminate this contract by giving 30 days prior notice. i
9.2. The Client agrees to pay a cancellation fee equivalent to 30 days service if: 1) No notice is given; 2) The Client provides a termination of notice less than 30 days
Claims
10.1. The Client agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 24 hours. Failure to do so will entitle the Client to nothing. The Company may require entry to the location of the claim within 24 hours to correct the problem. Any refunds or adjustments must be requested to the Company directly and subject to approval by the Company.
10.2. The Client waives their right to stop payment on any transaction with the Company unless the Company fails to make good on the guarantee shown in part 14.
10.3. While the Cleaners make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaning operatives.
10.4. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement from a Company’s source upon payment of cleaning services rendered.
10.5. The Company shall not be responsible for damage due to faulty and/or improper installation of any item. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
10.6. Any attempt to commit insurance fraud or any use of false information to commit any type of fraud will be prosecuted to the fullest extent of the law together by the Company and the Insurance Provider(s). Monetary compensation as well as legal fees may incur.
Liability
11.1. The Company shall not be liable under any circumstances for any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavors to be on time on any visit but sometimes due to traffic related and other problems which are beyond the Company’s control, the Company operative’s may arrive with a delay or the cleaning visit may be re-scheduled.
11.2. The Company shall not be liable under any circumstances for any loss, expense, damage, delay , costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with – 1. A cleaning job not complete due to the lack of hot water or electricity 2. Third party entering or present at the Client’s premises during the cleaning process; 3. Any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative. Any damages worth $50.00 or less.
Supplementary Terms
12.1. If the Client requests keys to be collected by the Company’s operatives from a third party’s address then a $15.00 charge will apply . The charge will cover only the pick up of keys. If said keys need to be returned back to the third party’s address or any other address additional charge of $15.00 will apply.
12.2. The Company reserves the right to re-evaluate rates at any time should the Client’s initial list of tasks changes.
12.3. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.
12.4. If any estimates of how long it will take the cleaning operatives to complete the job are being provided those are only estimates based on the average time it takes to clean a home or an office of similar size to the Client’s, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleans may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.
12.5. The Client understands that the price he has been quoted may vary according to condition of property and room sizes etc.
12.6. The Company shall endeavor to arrange a replacement cleaner if your regular cleaner cannot attend a scheduled visit, and will inform the Client prior to the visit.
12.7. Post Construction Cleaning (Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company advises the Client to ask for our specialist cleaning services: Builders Cleaning or Event Cleaning.
12.8. The cleaning operatives are not allowed to hand wash any items of clothing belonging to the Client. The Company advises that our operatives can only use a washing machine for such tasks.
12.9. All fragile and highly breakable items must be secured or removed.
12.10. The Company reserves the right to make reasonable changes to the Terms and Conditions in agreement with the other party.